Deliveries and Returns
D E L I V E R Y
All eLai products are made to order in London. Please allow approximately 3-4 weeks for production time. Your order will be gift wrapped in tissue paper and ribbon.
Urgent delivery available upon request. Just send us an email.
All deliveries are recorded and to be signed for.
F R E E R E T U R N
In case you have any doubts or change your mind, we offer exchange or refund within 14 days upon receiving your order.
All products must be returned in original condition unworn, along with packaging and with all labels attached. Please ensure that briefs are tried on over your own lingerie - we will not accept returns on garment that has been worn or is soiled.
Simply drop us an email on firstname.lastname@example.org or give us a call on +44 (0)7818498877, post the order back to us and we will arrange a refund or exchange for you right away!
If the products you have purchased require any adjustments, we also provide alteration and mending service.